How to Create Your First Dynamics 365 SSRS Report


  • SQL Server Reporting Services reports are a viable way to generate information from your Dynamics 365 system.
  • The Dynamics 365 Report Wizard has limitations in terms of the reports that can be created.
  • Creating SSRS Reports does not necessarily require deep development skills.

This post outlines the steps to create a simple SSRS report integrated and connected to Dynamics 365 without using the Dynamics 365 Report Wizard.

Dynamics 365 SQL Server Reports

Dynamics 365 Sales and Service Apps come with a set of reports out of the box.  In my experience, these reports are not often used and in most cases, there is a need for custom reports.

The Dynamics 365 report wizard can create simple list based reports based on one or two related entities, has some basic charting abilities, but has limits on flexibility.

With some basic knowledge, you can create custom SSRS reports for Dynamics 365 very quickly.

Become your own Report Wizard!

SSRS reports are created using SQL Server Data Tools, which is a version of Visual Studio specific for creating database related projects.  The fact that Visual Studio is used does NOT mean that the report author needs to be a developer or coder to create powerful reports.

Before starting, please review my post on setting up your workstation to create SQL Server Reports for Dynamics 365.

Set up your workstation to create Dynamics 365 SSRS Reports

Once you have your workstation ready, you will also need some level of access to your Dynamics 365 system.  Note that these steps could also be used to create custom reports for a Common Data Service Model-driven PowerApp.

Creating your First SSRS Report

To create reports, you first need to launch SQL Server Data Tools


This will launch Visual Studio.  Again, you don’t need to be a developer to use this tool!

Visual Studio SQL Server Data Tools

Click on File -> New -> Project


The New Project Dialog will appear.

From the Templates, choose Business Intelligence -> Reporting Services and select Report Server Project.


Once that is loaded, from the Solution Explorer on the right-hand side, right click on the Reports folder, choose Add -> New Item


Choose to create a Report file and give it a name.  The “RDL” extension stands for “Report Definition Language” which is an XML interpretation of the report you will create.


The report design surface will appear.

Report Designer

The first step is to create a link to your Dynamics 365 system.  On the left of the report designer window, in the Report Data section, right click on the Data Sources folder and click “Add Data Source”.


If the Report Authoring extensions were installed correctly, you should see “Microsoft Dynamics 365 Fetch” as a type.  For Dynamics 365 On-Premise, you do have the option to create T-SQL based reports, but to future proof your reports, you should consider writing in FetchXML where you can.

Provide the Data Source with a name and enter in your URL for your Dynamics 365 system.


Click on credentials and enter in your Dynamics 365 login and password.  Note that these will not be “carried” with the report, but just used in the designer.  When we eventually load the report in Dynamics 365 it will run in the context of the logged in user (and applicable security roles will apply)


We need to add a Dataset to pull data from Dynamics 365.  We will be using a query language called “FetchXML”.

While you could construct a FetchXML by hand, it is easier to generate using a tool.

One quick way to get a FetchXML query is from Dynamics 365 Advanced Find.

Directly in Dynamics 365, simply build an Advanced Find query, and then choose the “Download FetchXML” button.  An XML file containing the query will be downloaded.


Looking at the FetchXML file, you can see the structure identifying the entity, the fields and filters.


If you want to create advanced FetchXML queries, I suggest using the XrmToolBox  plug-in “FetchXML Builder” by MVP Jonas Rapp.

Must Have Tool for Dynamics 365 Report Development

Again on the Report Data section, right click on the Datasets folder and choose “Add Dataset”


Provide a name, choose to use the embedded dataset that we created earlier and paste in the FetchXML statement.


You should now see a dataset in the Report Data section.


For the first report, we will just drag a “table” component onto the design surface.


The table will automatically bind itself to the dataset we created earlier, from here we can define what fields we want to appear on our report.


Once we have defined our layout (pretty simple at this point) we can click the “Preview” button to see what our report will look like.


Now that we have our “fancy” report created, lets load it to Dynamics 365!

Loading the Report to Dynamics 365

Login to Dynamics 365 and choose Sales or Service and click on the Reports icon.

Note: If you using a CDS environment with no Dynamics 365 First Party Apps installed, you can find the reports via the Advanced Find or add the Report Button to a Site Map.

Dynamics 365

You will see the list of out of the box reports.  Click on the +NEW button to add your new report.


Change the Report Type to “Existing File”.

Click the Choose File and navigate to the directory where you created the report project in Visual Studio, locate and choose the “rdl” file.  To have the report appear on the menu within the context of certain entities, you can set them in the “Related Record Types” and indicate for them to show up on the report area, forms and lists.  In a future post I will expand upon running reports agains specific Dynamics 365 records (e.g. running a quote report against a specific quote record).


The report should now appear on the list of available reports.  Double click the report to run.


You should now see your report rendered within the context of Dynamics 365.  You can now print or download to a variety of formats.

Super fancy SSRS Report generated directly in Dynamics 365

Next Steps

The report we created was pretty simple and frankly, quite ugly.  In SQL Server Data Tools, we can clean up the report and have specific formatting, totals, logos, sections, etc.  and create a pixel perfect rendering of our data.

Creating SSRS reports for Dynamics 365 is not difficult once you understand the basics.  I hope you find this post useful and I look forward to hearing about the amazing reports you have created.

Stan gets ready to build some reports!

Nick Doelman is a Microsoft Business Applications MVP and isn’t scared of using Visual Studio and nor, should you!

21 thoughts on “How to Create Your First Dynamics 365 SSRS Report

  1. Hi Nick,

    Thanks for publishing these instructions. It saved me from having to bug my MVP contact for help. 😉

    I’d like to share an issue I encountered and how I resolved it, just in case someone else faces the same challenge.

    I had no issue downloading the SQL Server Data Tools 2015 (, but had to stop once I got to setting up the report’s DataSource, as “Microsoft Dynamics 365 Fetch” was not part of the available options. Based on this line from your post, I concluded that I was missing the Report Authoring extensions:

    “If the Report Authoring extensions were installed correctly, you should see “Microsoft Dynamics 365 Fetch” as a type.”

    I successfully downloaded the “Microsoft Dynamics 365 Report Authoring Extension” (, but while extracting the files, I received the following [fatal] error message:

    “Action Microsoft.Crm.Setup.Common.Analyzer+CollectAction failed.”

    A bit of research indicated that this happens when the workstation already has another version of the Microsoft Dynamics CRM Report Authoring Extension installed. If you’ve written FetchXML reports for CRM before, it’s quite likely that you already have another version installed. The resolution provided by Microsoft ( is to edit the registry to remove these prior installs’ entry. That did the trick for me and I was then able to install the Dynamics 365 Report Authoring Extension and, after that, successfully select “Microsoft Dynamics 365 Fetch” for my DataSource connection type.



  2. Hi, Thanks for this article. Its clear on how to integrate SSRS / Dynamics. I am a newbie in dynamics world. I have question now. If we need to use the fetchXML from the advanced find, then why not build it directly in CRM. Its the same XML that we are using in SSRS fetch right?



    1. Hi Jay

      Welcome to the Dynamics world! I hope you have a rewarding and prosperous career. Thanks for visiting my blog.

      Can you elaborate on your question a bit more? Are you asking of why to build an SSRS report if building an advanced find will give you the same results?

      If you just need to show a list of data to an end user of Dynamics 365, then building an Advanced Find (or a Model-Driven View) and showing that for the particular entity or on a dashboard totally makes sense.

      What SSRS will give is the ability (still using FetchXML) is to build more advanced data queries (joins, etc) and also show parent-child relationships. SSRS will also provide the ability to build a nicely formatted report that can reflect an organization’s branding (think a quote or an invoice) that can be exported to a PDF file.

      A lot of what we traditionally used SSRS for can now be done with PowerBI, however, SSRS still holds a place for specific workloads.

      I hope this answers your question or at least sheds some light.



  3. Thank you for this article. I find it increasingly frustrating trying to understand the vision of Microsoft in the BI space these days. SSRS using SQL seemed logical. Having a SQL based source for Power BI seemed reasonable as well – even if in Azure SQL DB or DW. But then throwing SSAS on top and needing to understand DAX to build reports on a tabular model and the move from SQL to leverage FetchXML for Dynamics 365. Seems most BI platforms standardize on a query method – Microsoft seems to be doing the opposite – with no plan to standardize.


  4. Thank you for posting this. It’s helpful.
    On a somewhat related note (more whining than anything else) – I’m not sure of Microsoft’s vision when it comes to their Business Intelligence tool set. It used to be SQL-based for both SSRS and Power BI – though with SSAS it is DAX and now SSRS to access Dynamics 365 it is FetchXML. While most BI vendors are standardizing on their query language/method – it seems Microsoft is doing the opposite – making the landscape a tad more convoluted. Just my $0.02.


  5. Hi

    I want to create a custom report using these tools. My problem is that writing this report with FetchXML is really hard (if not impossible) and the T-SQL query is easier for me. I would like to know that if I write a SQL query in the report, what will happen to security roles?! The appropriate report is one that everyone can see his allowed records only…



    1. T-SQL reports are only available for on-premise. For online you will need to use FetchXML. No one really writes FetchXML from scratch, I use tools like FetchXML Builder (in the XrmToolBox) to build my report queries and with a little practice, it is not that hard. SSRS reports will respect Dynamics 365 security, so if a user runs a report, they will not see data that they don’t have permission to view. Hope that helps!


  6. Hello Nick. Thanks for the wonderful post. I have a question – In CRM we are setup to use LastName, FirstName for fields but in the report I want to display that as FirstName LastName. How can I do that?


    1. Hi NavRaj, I am glad you liked the post. To show firstname lastname, instead of adding a column with “Fullname” field you can add 2 columns with “firstname” and then “lastname” fields (these are what D365 uses to make the Fullname field). Another option would be to concatenate the 2 fields in a formula for the column. Something along the lines of =firsname.value & ” ” & lastname.value


      1. Thanks Nick. So the thing is I am getting the value from the Lookup field and that brings in LastName, FirstName. Can that be changed to FirstName LastName?


      2. If its a lookup field then you can modify your datasource FetchXML statement to include attributes from related entities. For example, if I were writing a report on cases, and I wanted to see the related case contact, then I use a tool (FetchXML builder) to build a query with the contact as a link entity;

        See screenshot of fetchXML here (WordPress doesn’t like xml code)



        I hope that helps!


  7. Hi mate,

    This has made my year. I’ve been fighting with this for so long. I am still having problems but I can see light at the end of the tunnel.

    I am at the step of “Once we have defined our layout (pretty simple at this point) we can click the “Preview” button to see what our report will look like.”

    I am in some kind of loop. I have to reenter my Username and Password then select the organisation. After this, I need to reenter my password and hit login again and then choose the organisations again. This just loops. Pressing cancel obviously stops me from progressing.

    I have three different organisations to choose from that my is associated with. (live version, pre-live version and sandbox)

    After hitting cancel I get the following appear where the preview should be:

    An error occurred during local report processing.
    An error has occurred during report processing.
    Cannot create a connection to data source ‘DS1’.
    The connection to server “” could not be established. Make sure that the connection string and credentials are correct, and try again.

    What I find confusing is that I can make the connection and download fields, setup data sources, datasets etc.

    Any insights you might have??

    Liked by 1 person

    1. Hi Russell, The first thing I would check to see if you have the latest version of the report authoring extensions installed, if its not v9 or higher, you might be running into TLS 1.2 issues. To check, go to Apps & Features in Windows and look for the Dynamics 365 Report Authoring Extension. If it still says v8.x, then you should upgrade to the latest version. If that is updated, are you able to connect to your instance using XrmToolBox? Cheers, Nick


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