Tag: Customer Self Service Portal

How to Provision a Dynamics 365 Portal the PowerApps Portal Way

Posted in Dynamics 365, Portals, PowerApp Portals, PowerApps, PowerApps Portals11 Comments

A lot of folks with little to no experience with Dynamics 365 have been creating PowerApps Portals on vanilla CDS instances as a way to create externally PowerApps. What isn’t well known that PowerApps Portals evolved from Dynamics 365 Online Portals and before that, Adxstudio Portals. If you still want to deploy an actual Dynamics… Continue reading How to Provision a Dynamics 365 Portal the PowerApps Portal Way

Dynamics 365 Customer Self-Service PowerApps Portals – Creating a Case on Behalf of Another Account

Posted in Customer Service, Dynamics 365, Model Driven PowerApps, Portals, PowerApp Portals, PowerApps Portals, Security3 Comments

A common question I get about using Dynamics 365 Portals (aka Dynamics 365 Customer Service PowerApps Portal) is the ability to create cases on behalf of other customers or accounts. A typical use case would be if a partner needs to open a support incident on behalf of their customer on the portal. Consider if… Continue reading Dynamics 365 Customer Self-Service PowerApps Portals – Creating a Case on Behalf of Another Account